| Unmanaged Support Features | What IS NOT Supported |
| Host server hardware maintenance and monitoring |
Performance or reliability problems due to problems caused by configuration or software inside the customers VM |
| Performance or reliability problems due to the host server | Installing and configuring software |
| Virtuozzo issues | General Linux/BSD/Windows help |
| Support for using and troubleshooting the Virtuozzo Power Panel | Control panel installation, configuration, or problems |
| Licensing inquiries and issues | |
| HSPcomplete issues | |
| Billing issues | |